Policies for Our

Day-to-Day Operations

 

 

 

 

 

 

 

 

 

Dempsey Manor Policies


  
Dempsey Manor is a small, exclusive bed and breakfast inn catering to travelers who appreciate our special brand of care and attention along with the inn's historical character. Unlike commercial hotels and motels, the Dempsey is privately owned and is governed by distinctly different state and local regulations, professional affiliations and its proprietors' preferences. Our goals are twofold-To serve our guests in a manner reminiscent of the Victorian age and to maintain the inn and its collections for the pleasure and education of many generations to come. Our policies were put in place with these intentions in mind. Please review the following information carefully and contact us with any questions or concerns you may have. Your reservation is your acceptance of these policies.


Your stay with us includes the accommodations you selected, the amenities and services all of our guests enjoy and the special features of your accommodations.

Make reservations</b> by telephone, on our website or via an online booking channel. Payment via credit card is due in full at the time of booking. Online booking channels collect guests' credit card information and pass it on to us to process payments.

Inform us of your special needs or disabilities when you make reservations so we can offer recommendations to help insure your comfort and safety. There are six stairs from ground level to the front porch, four from group level to the guest entrance, 20 from the first to the second floor via the main staircase, 18 from the second floor to the third floor, and 18 from the back hall to the second floor. All guest accommodations are on the second and third floors.

<b>Inform us of your food allergies</b> or aversions when you make your reservations or at least several days in advance to give our kitchen ample time to plan appropriate menus for you.

<b>Our rates</b> are based on one or two guests per room or suite. A fee of $40 per person per night applies for the third or fourth guest sharing accommodations, where possible. See Rooms & Suites for more information. Roll-aways are not recommended for adults..

<b>Check-in</b> is regularly available between 4:00 and 6:00 p.m. As you travel in our direction, if it looks like you will arrive before 4:00 or after 6:00, please call or text. We can often accommodate earlier or later check-in with a few hours' notice.  A fee of $15 applies for check-in after 7:00 p.m.  No check-in after 10:00 p.m.

<b>Check-out</b> at 11:00 a.m. Late check-out at 2:00 p.m. may be available for a nominal fee.

<b>Quiet time</b> is observed between 10:00 p.m. and 8:00 a.m. Please talk and walk quietly when using the main floor common areas and the stairways during these hours.

<b>Breakfast</b> is a full gourmet meal, usually served 9:00 a.m. Serving times may be staggered during busy times. A light early meal or a breakfast bag to go may be available with request the day prior.

<b>Call us if you need to postpone your reservations.</b> Your full payment, less the non-refundable portion of any add-on items you may have purchased, will be applied towards a future stay within 12 months of your original arrival date.

<b>Call us if you need to cancel your reservations.</b> A fee of $25, plus the non-refundable portion of any add-on items you may have purchased, applies for cancellations received more than 30 days prior to your original arrival date. There is no refund for cancellations received 30 or fewer days in advance but you may postpone as noted above. Reservations made via an online booking channel must be cancelled with the booking channel as well as with us. Refunds cannot be processed until the booking channel confirms your cancellation to us. Refunds cannot be made for guests who terminate their stays on arrival or after check-in for any reason.

<b>Our entrances are locked at all times</b> and the current keypad code for the guest entrance is provided at check-in. Guests accommodations do not have keys.

<b>Children</b> 12 years of age and older who are accompanied by a parent or other adult family member at all times are welcome.

<b>Service animals</b> are welcome but pets cannot be accommodated. Note that our family includes two cats, a parrot and a dog.

<b>Minimum two-night stays</b> are required on weekends from June 1 through October 31, on holidays and during special events. Single-night stays are accepted at all other times when space is available. A single-night surcharge of $75 may apply during busy times.

<b>Inform us immediately if you become ill or are injured.</b> If we deem it necessary, we will summon emergency medical personnel and will follow their recommendations regarding treatment and/or transport to a medical facility. Guests are responsible for any and all costs relating to their care, including charges for ambulance, emergency room, hospital and/or healthcare provider services.

<b>Alcohol policy.</b> Guests may not bring in their own alcoholic beverages.

<b>Smoking</b> of any type or substance and the disposal of smoking materials is strictly prohibited inside the Manor and on its grounds. Guests who violate this policy will be charged $250 per occurrence.

<b>Flammable materials</b> such as candles and incense are strictly prohibited in guest rooms. Guests who violate this policy will be charged $250 per occurrence.

<b>Damages.</b> Spills and other types of accidents happen. Guests are asked to be careful and to let us know right away if anything occurs in their rooms or elsewhere in the house or on our grounds. Guests will be charged for damages deemed to be beyond normal usage and wear and for loss of property, including stain removal, repairs to damaged items and replacement of items missing or beyond repair. Such charges will be placed on guests' credit cards without notice.

<b>Behavior.</b> Dempsey Manor has the right to refuse service to anyone whose behavior threatens the safety or comfort of other guests or disrupts our normal operation.

<b>Our responsibilities.</b> Dempsey Manor is responsible for providing the accommodations, amenities and services as described on our website except to the extent that they become unavailable for any reason. If we are unable to provide all or part of your confirmed-arrangements, we will offer alternatives, if available, which you may accept or reject. If the offered alternatives are not acceptable to you, you may cancel and receive a full refund. If no alternatives are available, our responsibility is limited to a full refund of your payment

Dempsey Manor cannot take responsibility for inclement weather, heat and humidity, the presence of wild life, seasonal and animal allergens and other environmental factors


 

 

 

   

 

 

 

 

These 2-minute 'news features' tell the story of The Dempsey Manor BandB Inn, and aired 6-17-2015. Set against a videographed background of the architecture and its interiors, these clips interview both Jim and Jan (your Hosts) and help to fill out the human dimension "about us" -- as the Hosts tell their own stories in their own words.

Honorable James Dempsey

   ABOUT  US:   on TV   --  MiNews Channel 26   

The Hon. James Dempsey

Lumber Baron, Banker, Manistee-Grand Rapids Railway Owner, Postmaster, and Mayor of Manistee, MI. 

Privacy Policy

Our Mission

At The Dempsey Manor Inn we are dedicated to protecting your privacy and safeguarding your personally identifiable information.

Information Collection

Our main purpose in collecting your personal information is to provide you with a streamlined experience in making reservations at The Dempsey Manor Inn. We only collect information about you that we consider necessary for achieving this. Personally identifiable information is only obtained when making a reservation.

      

We sometimes use data collection devices such as "cookies" on certain pages of the Site to measure effectiveness and safety. A "cookie" is a small file that gets placed on your harddrive that helps us provide our services. You are free to decline cookies if you choose to.

Security

At The Dempsey Manor Inn we take security seriously. When users make a reservation we use every precaution to safeguard it online and offline.

Policy Modifications

The Dempsey Manor Inn may amend this Privacy Statement from time to time in order to meet changes in the regulatory environment, business needs, or to satisfy the needs of our guests, properties, strategic marketing partners, and service providers.

Let us know about your travel plans to our charming vacation area. We'll talk about Guest Accommodations here at the Manor, and Guest Room availability -- and clue you in on events and attractions you should not miss.

Call us at (616) 802-4588

We can arrange a superb stay for you, providing memories you will love to share for a long time to come.